Customer Experience Specialist in Training

CarMax Business Services; City of Rochester (NY); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Paid sick time and vacation

Paid holidays and floating holiday

Employee discounts

Job summary

CarMax Business Services in Rochester, NY is seeking a Customer Specialist in Training to provide a customer-first experience. This role involves guiding customers through every step of their journey, including buying, selling, and servicing vehicles.

The ideal candidate will have strong communication skills, the ability to build relationships, and demonstrate integrity in a fast-paced environment. This position offers the chance to work in a dynamic team while ensuring customer satisfaction.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to manage multiple tasks and maintain attention to detail.

Responsibilities

• Guide customers through sales, appraisals, and financing applications.
• Conduct accurate vehicle condition assessments for appraisals.
• Manage inventory processes, including vehicle check-in.
• Perform cosmetic inspections to ensure vehicles meet Quality Standards.
• Handle administrative tasks like printing reports and managing payments.
• Coordinate service appointments and collaborate across teams.

Skills

Strong communication skills

Customer relationship building

Integrity and respect

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Rochester, NY is seeking a Customer Specialist in Training to provide a customer-first experience. This role involves guiding customers through every step of their journey, including buying, selling, and servicing vehicles.

The ideal candidate will have strong communication skills, the ability to build relationships, and demonstrate integrity in a fast-paced environment. This position offers the chance to work in a dynamic team while ensuring customer satisfaction.