Customer Experience Specialist in Training

CarMax; Vancouver (WA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax Vancouver is seeking a Customer Specialist in Training to deliver a customer-first experience throughout buying, selling, and servicing vehicles. You will support appraisals, paperwork, and service coordination in a fast-paced, honest, and compliant environment.

Responsibilities include vehicle condition assessments, expense‑relevant documentation, and cross‑team collaboration to ensure smooth, customer-focused processes. This role offers hands-on learning with clear growth potential.

Qualifications

• Excellent communication to represent CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrates integrity, respect, and teamwork in a fast-paced environment.
• Balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks and meet deadlines.
• Reads and transcribes data accurately via paperwork and systems.

Responsibilities

• Deliver exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and processing payments.
• Coordinate service appointments and review repair orders for accuracy in billing, collaborate across teams.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity teamwork

Attention to detail

Multitasking

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Vancouver is seeking a Customer Specialist in Training to deliver a customer-first experience throughout buying, selling, and servicing vehicles. You will support appraisals, paperwork, and service coordination in a fast-paced, honest, and compliant environment.

Responsibilities include vehicle condition assessments, expense‑relevant documentation, and cross‑team collaboration to ensure smooth, customer-focused processes. This role offers hands-on learning with clear growth potential.