Customer Experience Specialist in Training

CarMax Business Services; Melbourne (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Melbourne is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will support customers through every step, including appraisals, financing applications, and paperwork processing.

The role offers hands-on learning in a fast-paced environment, with responsibilities spanning vehicle check-in, cosmetic inspections, and cross-team coordination to ensure a smooth, customer-focused experience.

Qualifications

• Strong communication and ability to represent CarMax.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in fast-paced environment.
• Capable of balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, tests, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and processing paperwork.
• Coordinate service appointments and review repair invoices for billing accuracy.

Skills

Strong communication

Customer relationship

Integrity & teamwork

Detail orientation

Multitasking

Valid driver's license

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Melbourne is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You will support customers through every step, including appraisals, financing applications, and paperwork processing.

The role offers hands-on learning in a fast-paced environment, with responsibilities spanning vehicle check-in, cosmetic inspections, and cross-team coordination to ensure a smooth, customer-focused experience.