Customer Experience Specialist in Training

CarMax Business Services; Tucson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

CarMax in Tucson, AZ is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment and handle tasks from appraisals to paperwork while staying aligned with CarMax standards.

You will participate in vehicle check-ins, dosing appraisals, and coordinating service appointments, collaborating with teams to ensure a smooth customer journey.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data.
• Strong communication and teamwork to support customers.
• Basic proficiency with Microsoft Office.

Responsibilities

• Deliver exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document appraisal details.
• Manage vehicle inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Tucson, AZ is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment and handle tasks from appraisals to paperwork while staying aligned with CarMax standards.

You will participate in vehicle check-ins, dosing appraisals, and coordinating service appointments, collaborating with teams to ensure a smooth customer journey.