Customer Experience Specialist - In Training

CarMax; Amarillo (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation time

Paid holidays

Job summary

CarMax Amarillo is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced environment while supporting customers through every step of their journey.

This role emphasizes trust, integrity, and teamwork as you perform vehicle appraisals, paperwork, and coordination with service teams. The position offers practical training, competitive hourly pay, and opportunities to grow

Qualifications

• Excellent communication and customer service skills.
• Ability to build lasting customer relationships.
• Demonstrates integrity, respect, and teamwork.
• Balances customer needs with business goals and follows processes.
• Can manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and read data accurately.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing.
• Perform vehicle condition assessments and document for appraisals.
• Manage inventory check-in, scanning, and reconciliation.
• Conduct cosmetic inspections to CarMax standards.
• Handle administrative tasks and payments.
• Coordinate service appointments and review repair invoices.
• Maintain a clean, safe work area per EH&S requirements.

Skills

Communication skills

Relationship building

Integrity

Teamwork

Attention to detail

Time management

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Amarillo is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced environment while supporting customers through every step of their journey.

This role emphasizes trust, integrity, and teamwork as you perform vehicle appraisals, paperwork, and coordination with service teams. The position offers practical training, competitive hourly pay, and opportunities to grow