Customer Experience Specialist - In Training

CarMax; Amarillo (TX); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

CarMax Benefits

Job summary

CarMax in Amarillo is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience. You’ll guide customers through buying, selling, or servicing vehicles, while supporting the simple, transparent process and learning hands-on in a fast-paced environment.

You’ll handle vehicle appraisals, paperwork processing, and coordination of repair orders, while upholding CarMax values like honesty and integrity and ensuring a smooth, customer-focused journey.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document appraisal details.
• Manage inventory processes including check‑in, scanning, and reconciliation.
• Coordinate service appointments and review repair orders for billing accuracy.
• Maintain EH&S compliance and keep a clean work area.

Skills

Communication

Customer relations

Integrity & teamwork

Process discipline

Multitasking

Physical ability

Education

High School Diploma or equivalent + valid driver’s license

Tools

Microsoft Office

Job description

CarMax in Amarillo is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience. You’ll guide customers through buying, selling, or servicing vehicles, while supporting the simple, transparent process and learning hands-on in a fast-paced environment.

You’ll handle vehicle appraisals, paperwork processing, and coordination of repair orders, while upholding CarMax values like honesty and integrity and ensuring a smooth, customer-focused journey.