Customer Experience Specialist in Training

CarMax; El Paso (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Benefits

Job summary

CarMax in El Paso, TX is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment while handling sales, appraisals, paperwork, and repair-order coordination.

The role emphasizes integrity, teamwork, and strong communication as you support customers through every step and ensure accurate documentation in a dynamic retail setting.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Time management

Lifts up to 25 lbs

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax in El Paso, TX is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced environment while handling sales, appraisals, paperwork, and repair-order coordination.

The role emphasizes integrity, teamwork, and strong communication as you support customers through every step and ensure accurate documentation in a dynamic retail setting.