Customer Experience Specialist in Training

CarMax Business Services; Tucson (AZ); On-site; USD 23,000 - 36,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training at our Tucson East store. You’ll guide customers through buying, selling, or servicing vehicles while learning CarMax’s simple, transparent process.

You’ll handle tasks from vehicle appraisals and paperwork processing to coordinating repair orders, all while delivering a friendly, hassle-free experience. Ideal candidates communicate clearly, balance customer needs with business goals, and work well in a fast-paced team.

Qualifications

• Strong communication skills and ability to represent CarMax confidently.
• Ability to build lasting customer relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals while following processes.
• Ability to manage multiple tasks, stay detail-oriented, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy, and collaborate across teams to maintain a smooth experience.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Driving license

Education

High School Diploma or equivalent

Driver's license

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training at our Tucson East store. You’ll guide customers through buying, selling, or servicing vehicles while learning CarMax’s simple, transparent process.

You’ll handle tasks from vehicle appraisals and paperwork processing to coordinating repair orders, all while delivering a friendly, hassle-free experience. Ideal candidates communicate clearly, balance customer needs with business goals, and work well in a fast-paced team.