Customer Experience Specialist (In Training)

CarMax Auto Superstores; Tucson (AZ); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holidays

Job summary

CarMax is hiring a Customer Specialist in Training in Tucson, AZ. You will guide customers through sales, appraisals, and financing applications, while coordinating vehicle check-in, inspections, and paperwork with a focus on accuracy and service.

Join a fast-paced team that values honesty, integrity, and a customer-first approach. Expect hands-on learning across sales, appraisal support, and repair order coordination in a supportive environment.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and relationship-building skills.
• Demonstrated integrity and teamwork in fast-paced settings.
• Ability to multitask and meet deadlines with attention to detail.
• Ability to read and transcribe data accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet quality standards.
• Handle administrative tasks like paperwork, reporting, and payments.

Skills

Strong communication

Relationship building

Integrity & teamwork

Multitasking & attention to detail

Data reading/transcription

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

CarMax is hiring a Customer Specialist in Training in Tucson, AZ. You will guide customers through sales, appraisals, and financing applications, while coordinating vehicle check-in, inspections, and paperwork with a focus on accuracy and service.

Join a fast-paced team that values honesty, integrity, and a customer-first approach. Expect hands-on learning across sales, appraisal support, and repair order coordination in a supportive environment.