Customer Experience Specialist in Training

CarMax Inc.; Fort Worth (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Holiday Premium Pay

Benefits portal access

Job summary

CarMax Fort Worth, TX is seeking a Customer Specialist in Training who will guide customers through sales, appraisals, test drives, and financing applications, delivering an iconic, customer-first experience.

You will perform vehicle condition checks, manage inventory, handle paperwork, and coordinate service appointments while upholding CarMax EH&S and quality standards. This role offers hands-on learning in a fast-paced environment as you develop skills in a supportive team setting.

Qualifications

• High School Diploma or equivalent is required.
• Valid driver’s license is required.
• Ability to lift up to 25 lbs and accurately read/transcribe data.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

CarMax Fort Worth, TX is seeking a Customer Specialist in Training who will guide customers through sales, appraisals, test drives, and financing applications, delivering an iconic, customer-first experience.

You will perform vehicle condition checks, manage inventory, handle paperwork, and coordinate service appointments while upholding CarMax EH&S and quality standards. This role offers hands-on learning in a fast-paced environment as you develop skills in a supportive team setting.