Customer Experience Specialist in Training

CarMax; Town of Amherst (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Specialist in Training in Amherst, NY. You’ll deliver a customer-first experience, assist with sales, appraisals, test drives, and financing, while coordinating service appointments and ensuring accuracy in paperwork.

You will perform vehicle condition assessments, support appraisals, and help maintain CarMax Quality Standards in a fast-paced environment.

Qualifications

• Strong communication skills and confidence representing CarMax.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Reading and transcription

Customer-focused

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax, the nation’s largest retailer of used cars, is seeking a Customer Specialist in Training in Amherst, NY. You’ll deliver a customer-first experience, assist with sales, appraisals, test drives, and financing, while coordinating service appointments and ensuring accuracy in paperwork.

You will perform vehicle condition assessments, support appraisals, and help maintain CarMax Quality Standards in a fast-paced environment.