Customer Experience Specialist in Training

CarMax; Stockton (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday time

Job summary

CarMax is seeking a Customer Specialist in Training in Stockton, CA. You will guide customers through buying, selling, or servicing vehicles, assisting with appraisals, paperwork, and service coordination in a fast-paced environment.

You"ll learn hands-on, work with diverse tasks, and uphold CarMax's commitment to honesty, integrity, and a customer-first experience across teams and processes. This entry-level role offers on-the-job training, competitive hourly pay, and benefits for eligible

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build relationships and find win‑win solutions.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Read and transcribe data accurately.

Responsibilities

• Guide customers through sales, appraisals, tests, and financing applications.
• Document vehicle condition details for appraisals and communicate findings.
• Manage vehicle check-in, scanning, and reconciliation.
• Coordinate service appointments and review repair orders for billing accuracy.
• Maintain paperwork and process payments.

Skills

Communication skills

Customer service mindset

Integrity and teamwork

Attention to detail

Ability to balance tasks

Valid driver's license

Lifting 25 lbs ability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Training in Stockton, CA. You will guide customers through buying, selling, or servicing vehicles, assisting with appraisals, paperwork, and service coordination in a fast-paced environment.

You"ll learn hands-on, work with diverse tasks, and uphold CarMax's commitment to honesty, integrity, and a customer-first experience across teams and processes. This entry-level role offers on-the-job training, competitive hourly pay, and benefits for eligible