Customer Experience Specialist in Training

carmax; Philadelphia, Easton (Philadelphia County, Northampton County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday time

Job summary

CarMax is hiring a Customer Specialist in Training to deliver a superior, customer-first experience during buying, selling, or servicing vehicles. You will guide customers, help with appraisals and paperwork, and coordinate repair orders while upholding our transparent process.

Join a fast-paced environment where you learn hands-on, manage diverse tasks, and support teams to ensure accurate documentation, scheduling, and service quality. This role emphasizes integrity and teamwork.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Build relationships

Integrity and teamwork

Balancing customer needs

Multi-tasking

Reading and transcription

Education

High School Diploma or equivalent

Job description

CarMax is hiring a Customer Specialist in Training to deliver a superior, customer-first experience during buying, selling, or servicing vehicles. You will guide customers, help with appraisals and paperwork, and coordinate repair orders while upholding our transparent process.

Join a fast-paced environment where you learn hands-on, manage diverse tasks, and support teams to ensure accurate documentation, scheduling, and service quality. This role emphasizes integrity and teamwork.