Customer Experience Specialist in Training

carmax; Rhode Island; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Holiday premium pay

Job summary

CarMax is hiring a Customer Specialist in Training to deliver a best-in-class, customer-first buying, selling, and servicing experience. You will learn hands-on in a fast-paced setting, guiding customers through vehicle sales, appraisals, and financing while ensuring accurate paperwork and service coordination.

The role emphasizes integrity, strong communication, and teamwork as you manage multiple tasks, maintain attention to detail, and comply with environmental, health and safety standards.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Strong communication skills and ability to build relationships.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Data transcription

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Training to deliver a best-in-class, customer-first buying, selling, and servicing experience. You will learn hands-on in a fast-paced setting, guiding customers through vehicle sales, appraisals, and financing while ensuring accurate paperwork and service coordination.

The role emphasizes integrity, strong communication, and teamwork as you manage multiple tasks, maintain attention to detail, and comply with environmental, health and safety standards.