Customer Experience Specialist in Training

CarMax Business Services; East Cleveland (OH); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Benefits overview

Job training

Job summary

CarMax is hiring a Customer Specialist in Training in Ohio. You will guide customers through buying, selling, or servicing vehicles, while learning in a fast-paced environment. Expect hands-on duties across sales, appraisals, paperwork, and repair coordination.

Strong communication and integrity are essential as you balance customer needs with CarMax processes. This role includes EHS compliance, teamwork, and accurate data handling, with an hourly rate listed between $17.20 and $25.80.

Qualifications

• Strong communication skills and confident representation of CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to manage multiple tasks, follow processes, and meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and auditing documents.
• Coordinate service appointments and review repair orders for accurate billing.

Skills

Strong communication

Relationship building

Integrity & teamwork

Multi-tasking

Attention to detail

High School Diploma

Driver's license

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Training in Ohio. You will guide customers through buying, selling, or servicing vehicles, while learning in a fast-paced environment. Expect hands-on duties across sales, appraisals, paperwork, and repair coordination.

Strong communication and integrity are essential as you balance customer needs with CarMax processes. This role includes EHS compliance, teamwork, and accurate data handling, with an hourly rate listed between $17.20 and $25.80.