Customer Experience Specialist in Training

CarMax; South Portland (ME); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax in South Portland, ME is hiring a Customer Specialist in Training. You will guide customers through buying, selling, or servicing vehicles, delivering a friendly, transparent experience while learning on the job.

The role involves hands-on tasks across vehicle appraisals, paperwork, inventory coordination, and coordinating service appointments, with a focus on accuracy and customer satisfaction. No prior CarMax experience required; strong communication, integrity, and teamwork are valued

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Excellent communication and relationship-building abilities.
• Demonstrated integrity, respect, and teamwork.
• Ability to balance customer needs with business goals.
• Ability to multitask and meet deadlines.
• Ability to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to ensure CarMax Quality Standards.
• Handle administrative tasks: reports, paperwork, and payments.
• Coordinate service appointments and review repair invoices for accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.

Skills

Communication

Relationship-building

Integrity & teamwork

Multitasking

Attention to detail

Reading & transcription

Data entry

Education

Education & license

Job description

CarMax in South Portland, ME is hiring a Customer Specialist in Training. You will guide customers through buying, selling, or servicing vehicles, delivering a friendly, transparent experience while learning on the job.

The role involves hands-on tasks across vehicle appraisals, paperwork, inventory coordination, and coordinating service appointments, with a focus on accuracy and customer satisfaction. No prior CarMax experience required; strong communication, integrity, and teamwork are valued