Customer Experience Specialist in Training

CarMax; Daytona Beach (FL); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax Daytona Beach is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, or servicing vehicles. You will learn hands‑on, handle vehicle appraisals, paperwork, and service coordination while upholding CarMax's honesty and transparency.

In this role you will guide customers through sales, appraisals, test drives and financing, support inventory check-in, verify invoices, and coordinate service appointments, all while collaborating across

Qualifications

• Strong communication skills and ability to represent CarMax.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Attention to detail

Multitasking ability

Reading and transcribing data

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Daytona Beach is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, or servicing vehicles. You will learn hands‑on, handle vehicle appraisals, paperwork, and service coordination while upholding CarMax's honesty and transparency.

In this role you will guide customers through sales, appraisals, test drives and financing, support inventory check-in, verify invoices, and coordinate service appointments, all while collaborating across