Customer Experience Pro in Training - Cars, Sales & Service

CarMax Business Services; Portland (ME); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax in Portland, ME is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn on the job while handling tasks from vehicle appraisals to paperwork processing and coordinating repair orders.

The role emphasizes honesty, integrity, and teamwork as you guide customers through our simple process and coordinate across teams to ensure a smooth, respectful experience. Prior retail or service experience is a plus.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking and attention to detail

High school diploma

Valid driver’s license

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CarMax in Portland, ME is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will learn on the job while handling tasks from vehicle appraisals to paperwork processing and coordinating repair orders.

The role emphasizes honesty, integrity, and teamwork as you guide customers through our simple process and coordinate across teams to ensure a smooth, respectful experience. Prior retail or service experience is a plus.