Customer Experience Pro in Training

CarMax; Lakeland (FL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax is hiring a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and service coordination. You will assist customers throughout their journey, from buying to servicing, while supporting a transparent process.

You will handle vehicle check‑in, inspections, paperwork, and repair order coordination in a fast-paced environment, upholding CarMax EH&S standards and integrity.

Qualifications

• Strong communication skills and ability to represent CarMax confidently.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Capable of managing multiple tasks, maintaining attention to detail, and meeting deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and service coordination. You will assist customers throughout their journey, from buying to servicing, while supporting a transparent process.

You will handle vehicle check‑in, inspections, paperwork, and repair order coordination in a fast-paced environment, upholding CarMax EH&S standards and integrity.