Customer Experience Specialist in Training

carmax; New Orleans, Covington (LA, VA); On-site; USD 215,000 - 321,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training in Covington, LA to deliver a customer-first experience and guide buyers, sellers, and service customers through a simple, transparent process.

The role offers hands-on learning in a fast-paced environment, handling vehicle sales, appraisal support, paperwork, and repair order coordination while upholding CarMax values of honesty and integrity.

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build relationships and balance customer needs with business goals.
• Demonstrated integrity, respect, and teamwork in a fast-paced setting.
• Ability to manage multiple tasks with attention to detail and deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage vehicle inventory processes including check-in and scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks and maintain transaction paperwork.
• Coordinate service appointments and review repair invoices for accuracy.
• Follow EH&S requirements and keep a clean, safe work area.

Skills

Communication skills

Relationship building

Integrity

Teamwork

Attention to detail

Multi-tasking

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training in Covington, LA to deliver a customer-first experience and guide buyers, sellers, and service customers through a simple, transparent process.

The role offers hands-on learning in a fast-paced environment, handling vehicle sales, appraisal support, paperwork, and repair order coordination while upholding CarMax values of honesty and integrity.