Customer Experience Specialist — In Training

CarMax; Philadelphia (Philadelphia County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday Premium Pay

Job summary

CarMax is hiring a Customer Specialist in Training at our Easton/Nazareth area store in Pennsylvania. You will guide customers through buying, selling, and servicing vehicles, support appraisals, handle paperwork, and coordinate repair orders in a fast-paced, customer-first environment.

You’ll learn on the job with hands-on training, develop strong communication and organizational skills, and work with a team that values honesty, integrity, and teamwork.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and managing payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow CarMax EH&S requirements and keep the work area clean and orderly.

Skills

Communication

Relationship-building

Integrity

Teamwork

Multitasking

Attention to detail

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Training at our Easton/Nazareth area store in Pennsylvania. You will guide customers through buying, selling, and servicing vehicles, support appraisals, handle paperwork, and coordinate repair orders in a fast-paced, customer-first environment.

You’ll learn on the job with hands-on training, develop strong communication and organizational skills, and work with a team that values honesty, integrity, and teamwork.