Vehicle Customer Specialist Training & Growth

CarMax; Langhorne (Bucks County); On-site; USD 26,000 - 39,000; Full time

Job summary

CarMax, the nation's largest retailer of used cars, is seeking a Customer Specialist in Training in Langhorne, PA. You will deliver an iconic, customer-first experience while learning how we guide customers through buying, selling or servicing vehicles in a fast-paced environment.

You will assist with appraisals, paperwork processing, and coordinating service appointments while maintaining accurate documentation and a commitment to CarMax standards.

Qualifications

• High School Diploma or equivalent required.
• Strong communication skills with confidence in representing CarMax.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Reading data accurately

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

CarMax, the nation's largest retailer of used cars, is seeking a Customer Specialist in Training in Langhorne, PA. You will deliver an iconic, customer-first experience while learning how we guide customers through buying, selling or servicing vehicles in a fast-paced environment.

You will assist with appraisals, paperwork processing, and coordinating service appointments while maintaining accurate documentation and a commitment to CarMax standards.