Customer Experience Specialist in Training

CarMax; Middletown Township (PA); On-site; USD 26,174 - 54,552; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Floating holiday

Job summary

CarMax Business Services is looking for a Customer Specialist in Training in Middletown Township, Pennsylvania. In this role, you will empower customers through their journey of buying, selling, or servicing vehicles while ensuring a transparent and honest process.

Applicants should have strong communication skills and a high school diploma. The position offers hands-on learning in a fast-paced environment.

The hourly rate ranges from $19.00 to $39.60, with various benefits available to full-time associates.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Guide customers through sales, appraisals, and financing applications.
• Conduct vehicle condition assessments and communicate results to Buyers.
• Manage inventory processes like vehicle check-in and daily scanning.
• Perform cosmetic inspections to ensure vehicle quality.
• Handle administrative tasks like printing reports and managing payments.
• Coordinate service appointments and maintain customer-focused experience.

Skills

Strong communication skills

Ability to build relationships

Integrity and respect

Time management and attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in Training in Middletown Township, Pennsylvania. In this role, you will empower customers through their journey of buying, selling, or servicing vehicles while ensuring a transparent and honest process.

Applicants should have strong communication skills and a high school diploma. The position offers hands-on learning in a fast-paced environment.

The hourly rate ranges from $19.00 to $39.60, with various benefits available to full-time associates.