Customer Experience Specialist – Car Buying & Service

CarMax; Pennsylvania; Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax in Langhorne, PA is seeking a Customer Specialist in Training to guide customers through sales, appraisals, and financing while supporting vehicle check-in, inspections, and documentation. You will coordinate service appointments and ensure accurate billing and paperwork in a fast-paced team environment.

You’ll learn hands-on in a fast-paced setting, balancing customer needs with CarMax processes, EH&S rules, and a focus on integrity and teamwork as you grow in this roles.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Langhorne, PA is seeking a Customer Specialist in Training to guide customers through sales, appraisals, and financing while supporting vehicle check-in, inspections, and documentation. You will coordinate service appointments and ensure accurate billing and paperwork in a fast-paced team environment.

You’ll learn hands-on in a fast-paced setting, balancing customer needs with CarMax processes, EH&S rules, and a focus on integrity and teamwork as you grow in this roles.