Customer Experience Specialist in Training

CarMax Business Services; Lafayette (LA); On-site; USD 2,135,000 - 3,210,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax Lafayette is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn on the job, handling sales, appraisals, paperwork, and coordination of repair orders to deliver a seamless experience.

The role emphasizes honesty, teamwork, and customer focus while growing skills across inventory, transactions, and service scheduling at our Lafayette, LA store. Minimum high school or equivalent; valid driver’s license required.

Qualifications

• Strong communication skills and confidence representing CarMax.
• Ability to build lasting relationships and win-win solutions.
• Integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes.

Responsibilities

• Deliver outstanding customer service through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and communicate findings to Buyers.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.

Skills

Communication

Relation-building

Integrity

Multitasking

Attention to detail

Driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Lafayette is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will learn on the job, handling sales, appraisals, paperwork, and coordination of repair orders to deliver a seamless experience.

The role emphasizes honesty, teamwork, and customer focus while growing skills across inventory, transactions, and service scheduling at our Lafayette, LA store. Minimum high school or equivalent; valid driver’s license required.