Customer Experience Specialist in Training

CarMax; North Attleborough (MA); On-site; USD 54,443,000 - 81,664,000; Full time

Job summary

CarMax in North Attleborough, MA, is hiring a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a focus on honesty and a straightforward process.

You will learn hands-on in a fast-paced environment, handling vehicle sales, appraisals, paperwork, and service coordination while supporting a seamless customer journey from start to finish.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Strong communication and customer service mindset.
• Ability to multitask and stay organized.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity & teamwork

Balancing needs & processes

Multitasking & attention to detail

Customer-first mindset

Physical capability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in North Attleborough, MA, is hiring a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a focus on honesty and a straightforward process.

You will learn hands-on in a fast-paced environment, handling vehicle sales, appraisals, paperwork, and service coordination while supporting a seamless customer journey from start to finish.