Customer Experience Specialist in Training

CarMax; Mobile (AL); On-site; USD 21,000 - 32,000; Part time

Job summary

CarMax in Mobile, Alabama is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles while delivering an iconic customer-first experience. You will assist with appraisals, paperwork, and service coordination in a fast-paced setting.

This hands-on role emphasizes clear communication, integrity, and teamwork as you balance customer needs with CarMax processes and maintain accurate records to ensure a smooth journey for every guest.

Qualifications

• Strong communication skills and confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.

Skills

Strong communication

Relationship building

Integrity and teamwork

Balanced customer needs

multitasking

High School Diploma

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Mobile, Alabama is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles while delivering an iconic customer-first experience. You will assist with appraisals, paperwork, and service coordination in a fast-paced setting.

This hands-on role emphasizes clear communication, integrity, and teamwork as you balance customer needs with CarMax processes and maintain accurate records to ensure a smooth journey for every guest.