Automotive Customer Experience Specialist

CarMax Business Services; Middletown Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Pennsylvania seeks a Customer Specialist to provide exceptional customer service during the buying and selling of vehicles. As part of a high-energy retail environment, you will guide customers through each step while executing vehicle assessments and managing paperwork. Ideal candidates have a High School Diploma, strong communication skills, and retail customer service experience. CarMax is dedicated to training and diversity, recognized as one of the FORTUNE 100 Best Companies to Work For.

Qualifications

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Seek to fully understand and meet Customer needs.
• Sales and customer service experience, in an area such as retail, preferred.

Responsibilities

• Provide exceptional customer service by guiding customers every step of the way.
• Conduct vehicle condition assessments.
• Perform various administrative duties including managing transaction paperwork.

Skills

Exceptional communication skills

Ability to build and maintain strong relationships

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Pennsylvania seeks a Customer Specialist to provide exceptional customer service during the buying and selling of vehicles. As part of a high-energy retail environment, you will guide customers through each step while executing vehicle assessments and managing paperwork. Ideal candidates have a High School Diploma, strong communication skills, and retail customer service experience. CarMax is dedicated to training and diversity, recognized as one of the FORTUNE 100 Best Companies to Work For.