Customer Experience Specialist — In Training

CarMax; Melbourne (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Job summary

CarMax in Melbourne, FL is hiring a Customer Specialist in Training to guide customers through buying, selling, and servicing vehicles. You will support appraisals, paperwork, and repair coordination in a fast‑paced, hands‑on learning environment.

The role emphasizes honesty, integrity, and a customer‑first approach as you grow in a supporting capacity with CarMax’s leading used‑car operation.

Qualifications

• Strong communication and interpersonal skills to engage customers
• Ability to build trust and create win‑win solutions
• Demonstrated integrity and teamwork in a fast‑paced environment
• Attention to detail and ability to follow processes accurately
• Capability to manage multiple tasks and meet deadlines

Responsibilities

• Deliver outstanding customer service through sales, appraisals, test drives, and financing applications
• Perform vehicle condition assessments and document findings for appraisals
• Manage inventory processes including check‑in, scanning, and reconciliation
• Conduct cosmetic inspections to meet CarMax Quality Standards
• Handle administrative tasks: printing reports, paperwork, and payments
• Coordinate service appointments and review repair invoices for accuracy
• Follow EH&S requirements and maintain a clean, orderly work area

Skills

Communication

Customer service

Relationship building

Teamwork

Education

High School diploma or equivalent

Job description

CarMax in Melbourne, FL is hiring a Customer Specialist in Training to guide customers through buying, selling, and servicing vehicles. You will support appraisals, paperwork, and repair coordination in a fast‑paced, hands‑on learning environment.

The role emphasizes honesty, integrity, and a customer‑first approach as you grow in a supporting capacity with CarMax’s leading used‑car operation.