Customer Experience Specialist in Training

CarMax; Lakeland (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax in Lakeland is seeking a Customer Specialist in Training to deliver a trusted, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced setting while assisting with appraisals, paperwork, and service coordination.

Ideal candidates show strong communication, integrity, and teamwork, plus the ability to multitask and meet deadlines. Minimum HS diploma and a valid driver's license are required.

Qualifications

• Strong communication and relationship-building abilities.
• Ability to balance customer needs with business goals and follow processes.
• Demonstrated integrity and teamwork in a fast-paced environment.

Responsibilities

• Guide customers through sales, appraisals, tests, and financing.
• Document vehicle condition and communicate findings to Buyers.
• Manage inventory processes and reconcile daily scans.

Skills

Communication

Relationship-building

Integrity

Attention to detail

Multitasking

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Lakeland is seeking a Customer Specialist in Training to deliver a trusted, customer-first experience across buying, selling, and servicing vehicles. You will learn hands-on in a fast-paced setting while assisting with appraisals, paperwork, and service coordination.

Ideal candidates show strong communication, integrity, and teamwork, plus the ability to multitask and meet deadlines. Minimum HS diploma and a valid driver's license are required.