Customer Experience Specialist in Training

CarMax Business Services; Marysville (WA); On-site; USD 29,618 - 44,496; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services in Marysville is looking for a Customer Specialist in Training to provide a customer-first experience. You will guide customers through buying, selling, and servicing vehicles, while managing tasks from vehicle sales to paperwork processing.

The ideal candidate is skilled in communication, demonstrates integrity, and enjoys a fast-paced environment. This position offers competitive pay ranging from $21.50 to $32.30 hourly and ample opportunities for career advancement.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes, including vehicle check‑in and daily scanning.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Coordinate service appointments and review repair order invoices.

Skills

Strong communication skills

Ability to build lasting relationships

Demonstrated integrity and teamwork

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Marysville is looking for a Customer Specialist in Training to provide a customer-first experience. You will guide customers through buying, selling, and servicing vehicles, while managing tasks from vehicle sales to paperwork processing.

The ideal candidate is skilled in communication, demonstrates integrity, and enjoys a fast-paced environment. This position offers competitive pay ranging from $21.50 to $32.30 hourly and ample opportunities for career advancement.