Customer Experience Specialist — In Training

CarMax; Lubbock (TX); Hybrid; USD 21,000 - 32,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training in Lubbock, TX. The role blends sales, appraisals, and service coordination to deliver an iconic, customer-first experience.

You will learn hands-on in a fast-paced store environment, guide customers through buying, selling, or servicing vehicles, and support paperwork and repair-order processes. Ideal candidates have strong communication, integrity, and teamwork, with the ability to multitask and meet deadlines.

Qualifications

• Strong communication and customer-service orientation.
• Ability to build relationships and solve problems.
• Demonstrated integrity, respect, and teamwork.
• Follow processes accurately and balance needs.
• Ability to manage multiple tasks and meet deadlines.
• High school diploma and valid driver's license.
• Ability to lift up to 25 lbs and read data accurately.

Responsibilities

• Deliver excellent customer service by guiding customers through sales, appraisals, test drives, and financing.
• Perform vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Conduct cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training in Lubbock, TX. The role blends sales, appraisals, and service coordination to deliver an iconic, customer-first experience.

You will learn hands-on in a fast-paced store environment, guide customers through buying, selling, or servicing vehicles, and support paperwork and repair-order processes. Ideal candidates have strong communication, integrity, and teamwork, with the ability to multitask and meet deadlines.