Customer Experience Specialist – In Training

CarMax Business Services; Lubbock (TX); On-site; USD 2,135,000 - 3,210,000; Part time

Job summary

CarMax is seeking a Customer Specialist in Training in Lubbock, TX to deliver a customer-first experience as customers buy, sell, or service vehicles. You’ll learn hands-on in a fast-paced environment, guiding customers through each step and supporting appraisal, paperwork, and service coordination.

The role emphasizes strong communication, integrity, and teamwork, with an hourly pay range of $15.50 to $23.30 and opportunities to grow within a nationwide leader in used cars.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Coordinate service appointments and review repair invoices for accuracy in billing.

Skills

Communication

Integrity

Teamwork

Multitasking

MS Office

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

CarMax is seeking a Customer Specialist in Training in Lubbock, TX to deliver a customer-first experience as customers buy, sell, or service vehicles. You’ll learn hands-on in a fast-paced environment, guiding customers through each step and supporting appraisal, paperwork, and service coordination.

The role emphasizes strong communication, integrity, and teamwork, with an hourly pay range of $15.50 to $23.30 and opportunities to grow within a nationwide leader in used cars.