Customer Experience Specialist in Training

CarMax; Tyler (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training in Tyler, TX to deliver an iconic, customer-first experience. You will be a trusted guide, helping customers through buying, selling, or servicing vehicles while upholding our simple, transparent process.

This hands-on role covers vehicle sales, appraisal support, paperwork processing, and repair order coordination in a fast-paced environment. High school diploma and valid driver’s license required.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Ability to multitask, balance customer needs with processes, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking & detail

Process discipline

Customer service

Data transcription

Education

High School Diploma or equivalent

Driver's license

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Training in Tyler, TX to deliver an iconic, customer-first experience. You will be a trusted guide, helping customers through buying, selling, or servicing vehicles while upholding our simple, transparent process.

This hands-on role covers vehicle sales, appraisal support, paperwork processing, and repair order coordination in a fast-paced environment. High school diploma and valid driver’s license required.