Customer Experience Specialist in Training

CarMax; Lafayette (LA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday premium pay

Equal opportunity employer

Job summary

CarMax Lafayette, LA is seeking a Customer Specialist in Training to deliver a customer-first experience while supporting customers through buying, selling, or servicing vehicles. You’ll gain hands-on learning in a fast-paced environment with duties spanning sales, appraisal support, paperwork processing, and repair order coordination.

You’ll join a values-driven team, focusing on honesty, integrity, and customer satisfaction as you build meaningful relationships with customers and colleagues

Qualifications

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and find win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skillful in balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read/transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, paperwork auditing, and managing payments.
• Coordinate service appointments and review repair orders for accurate billing with cross-team collaboration.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Driver's license

Lifting ability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Lafayette, LA is seeking a Customer Specialist in Training to deliver a customer-first experience while supporting customers through buying, selling, or servicing vehicles. You’ll gain hands-on learning in a fast-paced environment with duties spanning sales, appraisal support, paperwork processing, and repair order coordination.

You’ll join a values-driven team, focusing on honesty, integrity, and customer satisfaction as you build meaningful relationships with customers and colleagues