Customer Experience Specialist - In Training

CarMax; Amarillo (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax in Amarillo, TX, is seeking a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and servicing vehicles. You'll assist customers through every step of their journey, supporting a simple, transparent process while gaining hands-on learning in a fast-paced environment.

The role involves vehicle check-ins, paperwork processing, appraisal support, and coordinating service appointments.

Qualifications

• Strong communication and customer-service focus.
• Ability to build relationships and work in a team.
• Valid driver's license and ability to lift up to 25 lbs.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing.
• Document vehicle conditions for appraisals and communicate findings.
• Manage inventory: check-in, scanning, reconciliation.
• Conduct cosmetic inspections for CarMax Quality Standards.
• Handle administrative tasks and manage payments.
• Coordinate service appointments and review repair orders with teams.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Reading data

Transcribing data

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Amarillo, TX, is seeking a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and servicing vehicles. You'll assist customers through every step of their journey, supporting a simple, transparent process while gaining hands-on learning in a fast-paced environment.

The role involves vehicle check-ins, paperwork processing, appraisal support, and coordinating service appointments.