Customer Experience Specialist in Training

CarMax; Pensacola (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Pensacola, FL is seeking a Customer Specialist in Training. You will deliver an iconic, customer-first experience across buying, selling, and servicing vehicles while learning hands-on in a fast-paced setting.

You will handle tasks from vehicle appraisals to paperwork and coordinating repair orders, with emphasis on honesty, integrity, and teamwork to support a smooth customer journey at every step.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills and ability to build relationships.
• Ability to manage multiple tasks and meet deadlines.
• Teamwork mindset and integrity in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in and scanning.
• Coordinate service appointments and review repair orders for billing accuracy.
• Maintain a clean, safe work area and follow EH&S requirements.

Skills

Communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Customer service

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax in Pensacola, FL is seeking a Customer Specialist in Training. You will deliver an iconic, customer-first experience across buying, selling, and servicing vehicles while learning hands-on in a fast-paced setting.

You will handle tasks from vehicle appraisals to paperwork and coordinating repair orders, with emphasis on honesty, integrity, and teamwork to support a smooth customer journey at every step.