Customer Experience Specialist (In Training)

CarMax Inc.; Jensen Beach (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Team bonus 25%

Benefits package

Paid time off

Job summary

CarMax in Jensen Beach, FL is seeking a Customer Specialist in Training to deliver an iconic customer-first experience across buying, selling, and servicing vehicles. You’ll handle appraisals, paperwork, and coordination of repair orders, while upholding CarMax values of honesty and integrity.

The role emphasizes hands-on learning in a fast-paced environment with emphasis on teamwork, accuracy, and exceptional service. Strong communication and multitasking ability are essential for success.

Qualifications

• High School Diploma or GED and a valid driver’s license.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Coordinate service appointments and review repair orders for billing accuracy; collaborate across teams.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Jensen Beach, FL is seeking a Customer Specialist in Training to deliver an iconic customer-first experience across buying, selling, and servicing vehicles. You’ll handle appraisals, paperwork, and coordination of repair orders, while upholding CarMax values of honesty and integrity.

The role emphasizes hands-on learning in a fast-paced environment with emphasis on teamwork, accuracy, and exceptional service. Strong communication and multitasking ability are essential for success.