Customer Experience Specialist in Training

CarMax; Jacksonville (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

CarMax in Jacksonville, NC invites applications for a Customer Specialist in Training. You will deliver an iconic, customer-first experience guiding customers through buying, selling or servicing vehicles, while supporting appraisals, paperwork and handling service appointments.

This hands-on training occurs in a fast-paced environment, with emphasis on accuracy and teamwork. This role emphasizes honesty and integrity and offers opportunities to grow your skills within CarMax—the nation’s

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Jacksonville, NC invites applications for a Customer Specialist in Training. You will deliver an iconic, customer-first experience guiding customers through buying, selling or servicing vehicles, while supporting appraisals, paperwork and handling service appointments.

This hands-on training occurs in a fast-paced environment, with emphasis on accuracy and teamwork. This role emphasizes honesty and integrity and offers opportunities to grow your skills within CarMax—the nation’s