Customer Experience Specialist in Training

CarMax; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Fort Worth is looking for a Customer Specialist to enhance customer satisfaction by guiding them through the buying and selling process. This role involves conducting vehicle assessments, managing paperwork, and providing exceptional service during every customer interaction. The ideal candidate will have strong communication skills, team-oriented behavior, and sales experience in retail. A high school diploma is required, and familiarity with Microsoft Office is preferred. This is a fast-paced environment with opportunities for advancement.

Qualifications

• Sales and customer service experience in retail preferred.
• Valid Driver’s License required.
• Ability to lift objects up to 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the sales process.
• Conduct vehicle condition assessments for appraisals.
• Perform administrative duties including transaction paperwork and cash management.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Fort Worth is looking for a Customer Specialist to enhance customer satisfaction by guiding them through the buying and selling process. This role involves conducting vehicle assessments, managing paperwork, and providing exceptional service during every customer interaction. The ideal candidate will have strong communication skills, team-oriented behavior, and sales experience in retail. A high school diploma is required, and familiarity with Microsoft Office is preferred. This is a fast-paced environment with opportunities for advancement.