Customer Experience Specialist: Car Sales & Service

CarMax Business Services; Fort Worth (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Fort Worth, Texas. This role involves providing exceptional customer service by guiding customers through their journey, conducting vehicle assessments, and performing administrative duties. Successful candidates exhibit strong communication skills, confidence, and teamwork abilities. A high school diploma and experience in sales/customer service are preferred. The position requires performing various duties in a fast-paced retail environment with opportunities for professional growth.

Qualifications

• Demonstrate exceptional communication skills.
• Display confidence in self, product and CarMax.
• Ability to build and maintain strong relationships.
• Balance Customer and business needs in decisions.
• Get work done well and on time.

Responsibilities

• Provide exceptional customer service during the CarMax journey.
• Conduct vehicle condition assessments for appraisals.
• Perform various administrative duties related to customer interactions.
• Check in and receive vehicles shipped to CarMax.
• Create service appointments and review repair order invoices.

Skills

Exceptional communication skills

Confidence in self and products

Strong team behaviors

Detail-oriented

Ability to perform multiple duties

Education

High School Diploma, or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Fort Worth, Texas. This role involves providing exceptional customer service by guiding customers through their journey, conducting vehicle assessments, and performing administrative duties. Successful candidates exhibit strong communication skills, confidence, and teamwork abilities. A high school diploma and experience in sales/customer service are preferred. The position requires performing various duties in a fast-paced retail environment with opportunities for professional growth.