Customer Experience Specialist

CarMax Business Services; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Killeen is seeking a Customer Specialist to provide an exceptional experience for customers throughout their journey. You will guide customers during vehicle sales, conduct assessments, and handle administrative tasks, ensuring a seamless process. Ideal candidates will possess strong communication skills, the ability to build long-term relationships, and experience in sales or customer service. A High School Diploma and a valid Driver's License are required. Join a dynamic team in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in retail or customer service preferred.
• Valid Driver's License is required.

Responsibilities

• Provide exceptional customer service throughout the sales process.
• Conduct vehicle condition assessments for appraisals.
• Receive and check in shipped vehicles.
• Perform cosmetic inspections to meet quality standards.
• Complete various administrative duties including paperwork management.
• Create service appointments and review repair orders.

Skills

Exceptional communication skills

Ability to build and maintain relationships

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Sales and customer service experience

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Killeen is seeking a Customer Specialist to provide an exceptional experience for customers throughout their journey. You will guide customers during vehicle sales, conduct assessments, and handle administrative tasks, ensuring a seamless process. Ideal candidates will possess strong communication skills, the ability to build long-term relationships, and experience in sales or customer service. A High School Diploma and a valid Driver's License are required. Join a dynamic team in a fast-paced retail environment.