Customer Experience Specialist in Training

CarMax Business Services; Conroe (TX); On-site; USD 49,285,017 - 73,927,526; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax in Conroe, TX is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles while learning CarMax's simple, transparent process.

You will perform vehicle appraisals, paperwork processing, and coordination of repair orders, with emphasis on honesty and teamwork. This hands-on role offers rapid learning in a fast-paced environment and opportunities to grow in customer service and sales.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license required.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Relationship building

Integrity and teamwork

Multitasking

Detail-oriented

Driver's license

Lifting up to 25 lbs

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Conroe, TX is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles while learning CarMax's simple, transparent process.

You will perform vehicle appraisals, paperwork processing, and coordination of repair orders, with emphasis on honesty and teamwork. This hands-on role offers rapid learning in a fast-paced environment and opportunities to grow in customer service and sales.