Customer Experience Specialist in Training

CarMax; Fort Wayne (IN); On-site; USD 22,000 - 32,000; Part time

Job summary

CarMax Fort Wayne, IN is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience while learning the CarMax process. You will assist customers through buying, selling, or servicing vehicles, and support appraisal, paperwork, and service coordination in a fast-paced setting.

This role emphasizes honesty, integrity and teamwork as you balance customer needs with store procedures. Training programs pave the way for growth within a nationwide used-car retailer.

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting relationships and deliver win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced setting.
• Balance customer needs with business goals and follow established processes.
• Read and transcribe data accurately and manage multiple tasks.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, tests, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, paperwork, audits, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.

Skills

Strong communication

Relationship building

Integrity and teamwork

Process adherence

Multitasking

Attention to detail

Time management

Reading data accurately

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Fort Wayne, IN is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience while learning the CarMax process. You will assist customers through buying, selling, or servicing vehicles, and support appraisal, paperwork, and service coordination in a fast-paced setting.

This role emphasizes honesty, integrity and teamwork as you balance customer needs with store procedures. Training programs pave the way for growth within a nationwide used-car retailer.