Customer Experience Pro (In-Training)

CarMax; Indianapolis (IN); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Holiday pay

Job summary

CarMax is hiring a Customer Specialist in Training in Indianapolis to guide customers through buying, selling, or servicing vehicles and learn CarMax’s simple, transparent process.

The role involves vehicle appraisals, inventory coordination, and cross-team collaboration to ensure a smooth, customer-first experience. A High School Diploma and a valid driver’s license are required; retail or customer service experience is a plus.

Qualifications

• Strong communication and relationship-building skills.
• Customer service experience helpful in a fast-paced retail setting.
• Ability to multitask and meet deadlines while following processes.
• Attention to detail in paperwork, pricing, and inventories.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for accuracy in billing across teams.

Skills

Strong communication

Customer service

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Training in Indianapolis to guide customers through buying, selling, or servicing vehicles and learn CarMax’s simple, transparent process.

The role involves vehicle appraisals, inventory coordination, and cross-team collaboration to ensure a smooth, customer-first experience. A High School Diploma and a valid driver’s license are required; retail or customer service experience is a plus.