Customer Experience Specialist in Training

CarMax; Fort Wayne (IN); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Sick time benefits

Vacation time

Floating holidays

Job summary

CarMax Fort Wayne is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles, delivering a transparent, friendly experience. You will learn CarMax processes hands-on in a fast-paced environment, handling sales, appraisals, paperwork, and repair coordination.

The role emphasizes honesty, integrity, and teamwork, with an hourly rate between $15.50 and $23.30, and opportunities to grow within a nationwide retailer.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to build relationships and work with teams.
• Able to lift up to 25 lbs and read data accurately.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, test drives, and financing.
• Perform accurate vehicle condition assessments for appraisals.
• Manage vehicle inventory processes and daily check-in.
• Conduct cosmetic inspections to meet CarMax standards.
• Handle administrative tasks and manage payments.
• Coordinate service appointments and ensure accurate billing.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Fort Wayne is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles, delivering a transparent, friendly experience. You will learn CarMax processes hands-on in a fast-paced environment, handling sales, appraisals, paperwork, and repair coordination.

The role emphasizes honesty, integrity, and teamwork, with an hourly rate between $15.50 and $23.30, and opportunities to grow within a nationwide retailer.