Customer Experience Specialist in Training

CarMax; Cleveland (OH); Sur place; USD 23 000 - 36 000; Plein temps

Résumé du poste

CarMax in Warrensville Heights, OH is looking for a Customer Specialist in Training to guide customers through sales, appraisals, test drives and financing applications, delivering an iconic, customer-first experience.

You will perform vehicle condition assessments, manage check-in, documentation and service coordination while upholding CarMax EH&S requirements and the company values of honesty and integrity.

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting relationships and provide win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsabilités

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Connaissances

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Driver's license

Data entry

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

CarMax in Warrensville Heights, OH is looking for a Customer Specialist in Training to guide customers through sales, appraisals, test drives and financing applications, delivering an iconic, customer-first experience.

You will perform vehicle condition assessments, manage check-in, documentation and service coordination while upholding CarMax EH&S requirements and the company values of honesty and integrity.