Customer Experience Specialist – Training & Appraisals

CarMax Business Services

Warrensville Heights (OH)

On-site

USD 24,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Customer Specialist in Training in Warrensville Heights, OH to guide customers through sales, appraisals, test drives, and financing applications. You will perform vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.

The role includes supporting inventory processes and coordinating service appointments while maintaining CarMax quality standards.

Qualifications

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to multitask and meet deadlines.
Valid driver’s license.
Ability to lift up to 25 lbs.

Responsibilities

Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.