Automotive Customer Experience Trainee

CarMax; Dallas (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday time

Holiday Premium Pay

Floating holiday

Paid holidays

Job summary

CarMax in Denton, TX is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives, and financing. You will document vehicle conditions for appraisals, manage inventory intake and scanning, and coordinate service appointments to ensure a seamless, customer‑driven experience.

This role emphasizes honesty, integrity, and teamwork within a fast‑paced environment. You’ll perform cosmetic inspections to meet CarMax Quality Standards and handle paperwork,

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Balancing customer needs

Multitasking and detail orientation

Physical stamina

Data transcription accuracy

Microsoft Office proficiency

Education

High School Diploma or equivalent

Valid driver's license

Tools

Microsoft Office Suite

Job description

CarMax in Denton, TX is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives, and financing. You will document vehicle conditions for appraisals, manage inventory intake and scanning, and coordinate service appointments to ensure a seamless, customer‑driven experience.

This role emphasizes honesty, integrity, and teamwork within a fast‑paced environment. You’ll perform cosmetic inspections to meet CarMax Quality Standards and handle paperwork,