Customer Experience Specialist — In Training

CarMax; Cranston (RI); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax invites you to join as a Customer Specialist in Training in Cranston, RI to deliver an iconic, customer-first experience, guiding customers through buying, selling, or servicing vehicles while learning CarMax’s simple, transparent process. You’ll work with a diverse team in a fast-paced environment and develop product knowledge to build lasting relationships.

This role offers hands-on training across vehicle sales, appraisal support, paperwork processing, and repair order coordination,

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking & accuracy

Diploma & license

Lifting 25 lbs

Data transcription

Education

High School Diploma or equivalent

Job description

CarMax invites you to join as a Customer Specialist in Training in Cranston, RI to deliver an iconic, customer-first experience, guiding customers through buying, selling, or servicing vehicles while learning CarMax’s simple, transparent process. You’ll work with a diverse team in a fast-paced environment and develop product knowledge to build lasting relationships.

This role offers hands-on training across vehicle sales, appraisal support, paperwork processing, and repair order coordination,